Bugs in NHS website add to UK’s Covid-19 testing crisis

Many users report errors that prevent them booking a test or being told tests are not available

The NHS website for booking coronavirus tests is struggling to cope with the number of requests, adding more problems to those already accrued by the government’s test-and-trace scheme.

People in the UK who attempt to book a test for Covid-19 online are directed – once they have passed screening questions to ensure they are entitled to the test – to a purpose-built website where they can theoretically book either a home test kit or a walk-through or drive-through test. However, in practice, an increasing number of users are reporting errors on the site itself that prevent them from even attempting to book a test.

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