Flood of complaints expected over Covid-19 UK business loans

Exclusive: UK Treasury warns new Business Banking Resolution Service to prepare for surge in grievances over loans such as CBILS

The Treasury has told a new bank customer complaints body to prepare for an influx of grievances over government-backed Covid loans.

The Business Banking Resolution Service (BBRS) – set to launch in mid-November – was preparing to tackle cases dating back to 2001.

Continue reading…