It’s worth booking travel direct: a lesson from the Covid crisis

When things go wrong, it’s easier to get a refund if you go straight to the airline or hotel

Last January we used our local Flight Centre travel agent to book what we hoped would be the holiday of a lifetime – a £5,790 15-day cruise from Budapest to Amsterdam in May.

Of course this didn’t happen and, at the end of March, Flight Centre informed us the trip was cancelled. We requested a refund, and while we were sympathetic to the difficulties caused by Covid-19, and expected to wait some time, this is still dragging on.

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