Nurses barred from handling NHS 111 Covid calls after 60% found to be unsafe

Concern grows over 111 guidance after audit of clinical calls handled by nurses, paramedics and physios

The NHS 111 service has permanently stopped nurses and other healthcare professionals handling clinical calls with people suspected of having Covid-19 after an audit of recorded calls found more than 60% were not safe.

The audit was triggered in July after many of the medical professionals recruited to work in the clinical division of the 111 service sounded the alarm, saying they did not feel “properly skilled and competent” to fulfil such a critical role.

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