Odeon won’t cancel my membership but I feel it’s unsafe to go

I got a threatening letter when I stopped my direct debit during the coronavirus crisis

I signed up to Odeon Limitless (for which I pay monthly) but due to the pandemic, I am not able to visit the cinema. I would have to take a bus, which is not safe, and sit in a cinema with a mask on for three hours, which would be too uncomfortable. More to the point, I have a vulnerable husband and would hate to infect him.

I tried to phone Odeon to cancel my membership (its terms and conditions cite medical reasons as a reason to terminate) but it is not accepting calls. Instead, I emailed Limitless but only got an automated reply.

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