Passengers furious at airlines’ voucher policies in Covid crisis

Many people who waived their right to refunds say vouchers are a nightmare to redeem

In the first flush of the pandemic, millions of British travellers tried to be reasonable. With holiday hopes dashed and airlines and travel companies facing ruin, they agreed to accept vouchers instead of refunds.

But now a great many say their benevolence has backfired as they are confronted with a nightmare maze of unexpected charges and hurdles when they try to use them to book new breaks.

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