Tui UK vows to pay Covid holiday refunds by October after complaints

Thousands said company was not paying refunds within required 14 days, says CMA

Tui UK has committed to paying any outstanding refunds for package holidays cancelled because of the coronavirus pandemic by 30 September after the regulator received a deluge of complaints that the travel company was breaching consumer law.

The Competition and Markets Authority (CMA) said thousands of people had complained that Tui UK was not paying refunds within the 14 days mandated by consumer protection law.

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